Returns

Artificial Grass Returns

Artificial grass cuts cannot be returned once they have been dispatched, unless the item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you. If you have received a faulty product, please contact us immediately of receiving the goods so we can arrange a collection date.

Returning A Full Roll 25m x 4cm & 25m x 2m

Should full grass rolls be unsuitable they can be returned within 7 days of receipt of goods, in original packaging. Delivery & collection charge will be met by customer. Once received, you will receive a full refund (excluding £25 delivery charge) within 14 days.

Artificial Plants, Hedge Tiles & Extendable Hedges 

One of the hardest parts of buying artificial plants online is knowing whether you’ll like it in the flesh. We have a variety of images on our website but they will never be a substitute for seeing the real thing. That’s why we’ve provided the most flexible returns policy:

If you are not satisfied or no longer require the artificial plants you have purchased within 14 days of receiving the product(s), simply follow the instructions below:

  • Do not use the artificial plants – we will not accept them if they have been used
  • Print a copy of your order receipt you received via email when the original order was placed and place it your return package. This way we can identity and refund you.
  • Repackage the item(s) in their original packaging
  • Return the goods via courier – we recommend comparing prices via www.parcel2go.com
  • Once received, goods will be inspected and your refund processed within 14 working days (excluding £25.00 original delivery charge)

If you are returning the items because you ordered them in error or have changed your mind you will need to cover the return postage charge. We recommend using a tracked courier to ensure they arrive promptly and securely at our warehouse.

If you would like us to arrange a collection for you please email or call us. Our team will confirm the cost of this via email or telephone and the price will be deducted from your refund.

Testimonials

"Amazing is all I have to say, transformed my garden! This time last year there was nothing and I built everything else, and thought artificial turf would tidy the rest up. I had the Bahamas and it is 100 x better than I thought! Your team, Dan and the other guys (sorry can't remember their names) are extremely professional and very helpful, a credit to the company!" - Mr Francis, Costessey

"Great work carried out on the lounge flooring & garden, helpful & friendly staff in the office / showroom & the team performing the work. Lovely job." - Mr Rundell, Bradwell

"My husband works away a lot and we have three children. Our garden always look untidy. Since having Grosvenor Grass transform our garden, we now have a garden that the children can enjoy and we don't have to maintain it, giving us more family time. Thank you Liam and Andy at Grosvenor Grass, excellent job." - Mr and Mrs Collins, Bradwell

"We don't have an overly large garden, but neither myself nor my husband enjoy cutting grass. I do however enjoy my pots and baskets. Having artificial grass fitted has enabled me to spend plenty of time in my garden enjoying the parts of gardening I like. Thank you Grosvenor Grass. Lovely grass! Lovely job!" - Mr and Mrs Whitaker, Ormesby St. Margaret

"Thank you so much for our new grass! We are really impressed with it - and the kids and dogs love it! The whole service was excellent-there were no pushy sales on the initial visit to price the job and we were quoted a very reasonable price. The team who came to do the installation were all friendly, hard working and professional. Once completed they left our garden extremely tidy, cleaning the patio off after a wet start to the week left lots of mud. The finish is first class-we cannot recommend you highly enough!" - Mr & Mrs Scott, Hethersett

Grosvenor Grass
Case Studies

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Artificial Grass

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